Having pet insurance is a good way to make sure your furry friend receives the care he or she needs when sick or injured. But if you decide you want to cancel your coverage, it's important to know how to do it properly.
Cancel Your Coverage
To cancel your insurance for pets, go to the company website and fill out a form. Be sure to include your reason for cancellation. Once you have provided this information to the company, it will cancel your insurance plan.
Cancellation is possible before the end of the waiting period
Many pet insurers have waiting times that start after the date of policy effectiveness. These periods are intended to help prevent claims from being filed by owners who enroll their pets before they're diagnosed with a health condition that will be covered under the policy.
There are no waiting periods for accident or illness coverage. This is offered by insurers such Embrace, Figo Lemonade Toto and Pets Best.
In some cases, insurance providers also have waiting times for certain ailments. These include hereditary and congenital conditions. You can waive these waiting times if your vet determines that the dog or cat is not at risk of a pre-existing illness.
There is no restriction on age.
Pets Best has no age limits on its policies, so you can enroll your dog or cat as soon as they're 7 weeks old. The company also offers a 30-day free look period so you can try out a plan before making a decision.
Customer Service
We hear a lot about the lack of customer service from pet insurance companies. Pets Best's live chat feature is a great way to help the company better serve customers. This is a good move because it can help reduce the number of site-abandonment complaints customers have and increase online sales conversions.
There are also a few features available that help pet owners use their insurance. Among these are veterinary direct pay and a member center portal that makes it easy to track claims, deductibles and reimbursements.
Vet Direct Pay
Pets Best is different from other pet insurance companies because it offers a direct payment program for veterinarian services. You can reimburse your vet directly. Using this feature can reduce your costs by eliminating the need to cover the cost of the veterinary bill and wait for reimbursement.
Your Reimbursement Quantity
Each time you submit a claim, you can select a benefit limit for the year, a deductible amount and a percentage that will be reimbursed. You can track your claim through the member portal, and you'll receive a direct deposit or check as soon as two business days after approval.