Having a pet insurance policy is a great way to ensure your furry friend gets the care they need when they're sick or injured. But if you decide you want to cancel your coverage, it's important to know how to do it properly.
Cancel your Coverage
Visit the website of the company and fill out a cancellation form. Include a brief explanation as to why you want to cancel your policy. Once you've submitted the information, they will cancel your plan.
Cancel your coverage before waiting period ends
Many pet insurance companies have waiting periods that begin after the policy's effective date. These waiting periods help to prevent pet owners from filing a claim if they enroll their pets prior to a diagnosis of a health issue that is covered by the insurance policy.
Most states have a waiting period of six months for cruciate ligament problems.
In some cases, insurance providers also have waiting times for certain ailments. These include hereditary and congenital conditions. You can waive these waiting times if your vet determines that the dog or cat is not at risk of a pre-existing illness.
There is no restriction on age.
Pets Best's policies have no age restrictions, so you are able to enroll your pet as soon as it is 7 weeks old. You can also test the policy for 30 free days to make sure it's right for you.
Customer Service
Many pet insurance companies are criticized for their poor customer service. Pets Best has a live chat service that allows the company to respond to customer concerns on a more personal level. This is an excellent move as it can reduce the number and severity of complaints from customers about their site abandonment, while increasing online sales.
The company has also developed a number features that will make it easier for owners of pets to use their pet insurance. A member center portal and veterinary direct payments make it easy to track reimbursements, deductibles, and claims.
Vet Direct Pay
Pets Best offers a unique veterinary direct-pay program. It allows you, unlike other pet insurance providers, to directly reimburse the veterinarian for the services they provide to your pet. This feature allows you to reduce costs because it eliminates the need for you to pay the vet bill upfront and then wait for reimbursement.
Your Reimbursement Value
You'll be able to select an annual benefit limit, an annual deductible and a percentage of your veterinary bill that will be reimbursed each time you file a claim. You can track your claim through the member portal, and you'll receive a direct deposit or check as soon as two business days after approval.